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TERMS & CONDITIONS

Terms and Conditions (Conditions Générales)
1. Introduction and Governing Law
These terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein. Any disputes shall be submitted to the exclusive jurisdiction of the courts in the judicial district of Montréal.
2. Pricing and Taxes
All prices are listed in Canadian Dollars (CAD). Prices do not include applicable taxes (GST/HST and QST) unless otherwise stated. Taxes will be calculated and added at checkout based on the delivery address.
3. Legal Warranty (Garantie Légale)
Under the Québec Consumer Protection Act, all goods sold are subject to a legal warranty. This means the goods must:

  • Be fit for the purposes for which goods of that kind are ordinarily used.

  • Be durable in normal use for a reasonable length of time, having regard to their price and the terms of the contract.

4. Services and Right of Rescission
For service contracts (e.g., training, consulting), the client has the right to cancel the contract at any time at their discretion under Section 2125 of the Civil Code of Québec. However, the client may be liable for the value of services already provided and any expenses incurred by MAX Laser.
5. Online Sales (Distance Contracts)
In accordance with the Consumer Protection Act, you will receive a written confirmation of your order within 15 days of purchase. This confirmation will include a detailed breakdown of costs, delivery dates, and your cancellation rights.
 
Privacy Policy (Law 25 Compliance)
1. Protection of Personal Information
In accordance with Law 25, MAX Laser has appointed a Privacy Officer. We only collect information necessary to process your order or provide services (e.g., name, address, payment info).
2. Consent
By using this site, you consent to the collection and use of your data as described. You have the right to access, rectify, or withdraw your consent at any time.
3. Data Storage
Your data may be stored on servers located outside of Québec (e.g., in other Canadian provinces or the US). We ensure that these third parties provide adequate protection of your information.
 
Legal Disclaimer
1. Accuracy of Information
While we strive for accuracy, MAX Laser is not responsible for typographical errors regarding price or description. We reserve the right to correct errors or cancel orders if the price was incorrectly displayed due to a technical glitch.
2. Limitation of Liability
Nothing in these terms limits your rights under the Québec Consumer Protection Act. Subject to that Act, [Your Business Name] is not liable for damages resulting from the use of our website or products beyond the purchase price of the item.

PRIVACY POLICY

The protection of your personal information is a priority for us. This policy describes how we collect, use, and protect your data in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).

1. Information Collected

We only collect the information necessary for the purposes identified below:

  • Quote Request Form: First name, last name, email address, phone number, and project details.

  • Newsletter (Future): Email address and communication preferences.

  • Browsing Data (Cookies): Our website is hosted on Wix.com. Cookies may collect your IP address, browser type, and site behavior to improve your experience.

2. Use of Information

Your data is used exclusively to:

  • Respond to your requests for quotes and services.

  • Provide technical consulting or training.

  • Send you information about new products and upcoming promotions (only with your explicit consent).

  • Improve the performance and security of our website.

3. Data Hosting and Sharing

​This website is hosted on the Wix.com platform. Your data may be stored on Wix’s secure servers (which may be located outside of Quebec, including in the United States or Europe). Wix complies with the highest industry security standards (PCI DSS).

We do not sell or rent your personal information to third parties.

4. Consent

By filling out our forms, you consent to the collection of your data for the specified purposes. For the newsletter, you will always have the option to unsubscribe via a link included in every email.

5. Retention and Security

We retain your personal information only as long as necessary to fulfill the intended purposes or to comply with our legal obligations. We apply physical and technological security measures to protect your data against unauthorized access.

6. Your Rights

Under Law 25, you have the following rights:

  • Access the personal information we hold about you.

  • Rectify any inaccurate information.

  • Withdraw your consent for the use of your data.

  • Request the deletion of your data (subject to legal retention requirements).

7. Person Responsible for the Protection of Personal Information

For any questions or to exercise your rights, please contact:

Name: Maxime Brisebois

Company: Max Laser

Email: mbrisebois@maxprojet.com

Address: 117 Rue Cartier, Delson, QC, J5B 1J7

SHIPPING POLICY

Last Updated: March 15, 2026

1. Shipping Costs

Shipping costs are not included in the product price. All shipping fees are the sole responsibility of the customer and are calculated based on the weight, dimensions of the package, and the destination. The exact shipping amount will be clearly displayed at checkout or detailed in your final quote.

2. Service Areas

We primarily ship within Quebec and across Canada. 

3. Processing and Delivery Times

  • Processing: Custom projects or specific orders require production time (specified at the time of order or quote).

  • Dispatch: Once production is complete, orders are typically shipped within 2 to 5 business days.

  • Delivery: Transport times depend on the selected carrier. While we strive to ensure timely delivery, MAX is not responsible for delays caused by the carrier.

4. Liability and Risk Transfer

In accordance with the Quebec Consumer Protection Act, MAX remains responsible for the product until it is delivered to the address provided by the customer. If a package arrives damaged or is lost during transit, please contact us within 48 hours of the expected delivery date so we can initiate a claim.

5. Choice of Carrier

We select reliable carriers to ensure the safety of your items. If you prefer to use your own shipping account or a specific service, you must notify us before billing. In such cases, the transfer of liability occurs the moment the package is handed over to your designated carrier.

6. Unclaimed Packages

If a package is returned to us because it was unclaimed or due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping fees to resend the item.

Refund and Cancellation Policy

Last Updated: March 15, 2026

1. Personalized and Custom Projects

At MAX, most of our products are made-to-order according to your specific requirements. Due to the personalized nature of these goods, they are not eligible for a refund or exchange once production has begun, except in the case of a major manufacturing defect.

2. Security Deposit

To confirm a custom order, a deposit (generally 30% of the total value, or an amount corresponding to the cost of materials) is required.

  • Cancellation before materials are ordered: If you cancel your order before we have ordered the materials or begun design work, the deposit may be refunded.

  • Cancellation after materials are ordered: Once materials have been ordered or production has started, the deposit becomes non-refundable.

3. Material Costs and Retrieval

In the event that specific materials were ordered for your project prior to cancellation:

  • The deposit amount will be retained by MAX to cover the costs of procurement and handling of said materials.

  • Client Retrieval: The client has the right to retrieve the raw materials purchased for their project. These materials will be made available for pickup at our premises. No refund will be granted in this case, as the deposit serves as payment for the materials provided.

4. Errors or Defective Products

If the delivered product does not match the specifications approved in the quote or has a manufacturing defect, you must notify us within 7 days of receipt. We commit to correcting the error, replacing the product, or, if a correction is not possible, offering a credit or a refund.

5. Design Services and Training

Fees related to design services (3D design, engraving files) or training hours already completed are non-refundable.

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