Question 1

Can you also produce in small quantities?

Accepted Answer

We can produce small quantities. However, depending on the type of product, the larger the quantity, the lower the cost per unit.

Question 2

Is laser engraving long lasting?

Accepted Answer

Laser engraving is very durable. Generally, the laser removes some of the surface material, making it much more resistant than ink.

Question 3

Do you offer a delivery service?

Accepted Answer

We do delivery, but you will be charged for it.

Question 4

What kind of material do you work with ?

Accepted Answer

We mostly work with wood,  plastic, leather, glass & metal. For other materials inquiries, we can always do tests on your pieces. We have different technologies for various types of material.

Question 5

What kind of file can we send you for a job ?

Accepted Answer

The most convenient file format is .svg, which is vector-based. However, if you're not familiar with this type of file, we can work with any image file. Do note that it is important to provide us with a file of the highest quality possible to ensure optimal results.

Question 6

Can you do large laser format cutting ?

Accepted Answer

We have a machine that can cut up to 4 feet by 8 feet. However, this type of cut is not available for all types of material.

Question 7

What is the production time once I have placed my order?

Accepted Answer

Production time depends largely on the type of work and the quantity, but especially on material availability. To offer you the best possible price, we don't maintain a large inventory. However, our suppliers are fast, and we can get the materials within 3 to 4 business days. A single engraving only takes a few minutes to complete, so we can usually do it on the same day or the next day once we have received the materials.

Question 8

What is the maximum thickness of your materials?

Accepted Answer

The maximum standard thickness is from 3 to 5 mm. Although we can cut up to 10 mm, this option is not available for all materials and may affect manufacturing times.

Frequently asked questions